Cancellations & Refunds Policy

1. Introduction

This Cancellations and Refunds Policy outlines the terms and conditions for cancellations, refunds, and subscription management for Scruvia's AI-powered chatbot services for taxation and financial analytics.

2. Subscription Plans

Scruvia offers various subscription plans with different billing cycles (monthly, quarterly, annual) and service tiers. The specific details, including pricing and features, are available on our website's pricing page.

3. Billing Cycles

Your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date. The renewal will be for the same duration as your original subscription period and at the current subscription rate.

4. Subscription Cancellation

4.1 How to Cancel

You can cancel your subscription at any time by:

• Logging into your account and accessing the subscription management page
• Contacting our customer support team at support@scruvia.com

4.2 Cancellation Timing

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period.
• You will not be charged for the next billing period.
• You will continue to have access to your subscription features until the end of your current billing period.
• No partial refunds will be issued for the remaining days in your current billing period.

5. Refund Policy

5.1 Standard Refund Policy

NO REFUNDS: Scruvia maintains a strict no-refund policy for all subscription plans. Once payment has been processed, no refunds will be issued under any circumstances.

By subscribing to Scruvia services, you explicitly acknowledge and agree that you will not receive a refund for any subscription payments made, regardless of usage or satisfaction level.

5.2 Exceptions

There are no exceptions to our no-refund policy. In cases of:

• Accidental purchases
• Dissatisfaction with the service
• Changes in personal circumstances
• Unused subscription time

No refunds will be provided. Please ensure you understand our services before subscribing.

5.3 Billing Errors

In the rare case of demonstrable billing errors (such as being charged multiple times for the same subscription period), please contact our customer support team with appropriate documentation. These cases will be reviewed individually but are not guaranteed to result in a refund.

6. How to Contact Us About Billing

If you have questions about your billing or subscription, please contact our customer support team at support@scruvia.com with the following information:

• Your account email address
• Date of purchase
• Subscription plan
• Specific billing questions

We aim to respond to all inquiries within 3 business days.

7. Free Trial Conversion

If you subscribed after a free trial period:

• You will be charged on the first day after your free trial ends unless you cancel beforehand.
• No refunds will be provided if you forgot to cancel your subscription before the trial period ended.
• It is your responsibility to cancel during the trial period if you do not wish to continue with a paid subscription.

8. Plan Changes and Upgrades

When changing subscription plans:

• Upgrades: When upgrading to a higher-tier plan, you will be charged the prorated difference for the remainder of your current billing cycle.
• Downgrades: When downgrading to a lower-tier plan, the change will take effect at the start of your next billing cycle, and no partial refunds will be issued for the current cycle.

9. Account Termination

We reserve the right to terminate accounts that violate our Terms and Conditions. In such cases:

• No refunds will be provided if your account is terminated due to violation of our Terms and Conditions.
• Any unused subscription time will be forfeited.

10. Price Changes

We may change our subscription prices from time to time. If we do:

• We will notify you in advance of any price changes.
• Price changes will take effect at the start of your next billing cycle.
• If you do not agree with the price changes, you can cancel your subscription before your next billing date.

11. Changes to This Policy

We may update this Cancellations and Refunds Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Cancellations and Refunds Policy, please contact us at:

Email: support@scruvia.com